Política de reembolso

30-day guarantee
You have 30 days from the day you receive your order to ask for a return or refund.

If your cat doesn't like it
Cats can be picky. If your cat isn't interested, contact us within 30 days of delivery. The toy must be in good condition and, if possible, in its original packaging. We'll explain how to return it.

Damaged, defective or wrong items
Please check your order when it arrives. If it's damaged, defective or not what you ordered, email us within 7 days of delivery with a photo of the item and the package. We'll send a replacement or give you a full refund, whichever you prefer, and you won't need to send anything back.

How to request a return
1. Email info@furloop.shop with your order number and the reason.
2. We'll reply within 24–48 business hours with instructions and the return address.
3. Please wait for our confirmation before sending anything. Parcels sent without authorization can't be accepted.

Return shipping costs
Return shipping is paid by the customer, except when the item arrived damaged, defective or wrong.

Refunds
Once your return is received and checked, we'll email you. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to show it.

Bundle discounts
If you return part of a bundle (for example, 1 toy from a pack of 2), the refund is calculated on the discounted price you paid for that toy.

Your legal rights
This policy does not affect your statutory rights as a consumer, including the 14-day right of withdrawal for customers in the EU and UK.

Questions?
Email info@furloop.shop and we'll help you.